Payment & Billing Policy

1. Accepted Payment Methods

We support a wide range of secure payment options for both domestic (India) and international clients:

• Major Credit / Debit Cards (Visa, MasterCard, AMEX) via secure gateway
• UPI Payments (Domestic Clients)
• Direct Bank Transfers (NEFT / RTGS / IMPS)
• PayPal (Preferred for International Clients)
• Secure payment links powered by Stripe / Razorpay

2. Project Payment Terms

• **Project-Based Services:** Requires a **50% advance payment** to initiate work (Web Development, Audits, etc.).
• **Final Payment:** The remaining **50% balance** is due upon final project delivery or milestone completion, as outlined in the contract.
• **Monthly Retainers:** Billed consistently on the **1st of each calendar month** for ongoing services (SEO, PPC Management).
• **Ad Spend:** Ad spend for PPC campaigns is paid directly by the client to the advertising platform (Google Ads, Meta, etc.).

3. Invoicing and Documentation

All invoices are generated digitally and sent immediately to your registered email address. Each invoice provides full transparency:

• Detailed breakdown of services rendered (e.g., SEO Management Fee, Website Phase 1).
• Applicable Tax (GST) clearly stated.
• Unique Invoice ID and clear Payment Due Date.
• Instructions for preferred payment method.

4. Secure Payment Processing

Your financial security is paramount. We adhere to the highest standards:

• All online transactions are processed using **SSL encryption**.
• We utilize **PCI-DSS certified payment gateways** (Stripe, Razorpay).
• **No client payment card information** is stored directly on our servers.
• Bank Transfer details are provided only via official, documented invoices.

5. Refunds & Cancellation Policy

• Refunds are processed strictly according to the terms outlined in our **Refund Policy**.
• Advance payments for services are **non-refundable** once project work has commenced (e.g., strategy, research, development time logged).
• Cancellation of a monthly retainer requires a **30-day written notice** prior to the next billing cycle.
• Cancellation charges for partially completed projects will be assessed based on the work delivered up to the notification date.